Recently Shopify launched Shopify chat which is the first native on-time chat function that allows you to have a real-time conversation with the customers who visit your website.
How amazing is that? Yes, now the store visitors can chat with you while going through your Shopify store.
We lose touch with many people because of the lack of communication. The origins of trade are rooted in conversations, and we believe that conversation plays a major in building strong customer relationships. The more you interact, the better you understand.
Apart from that, what is a better way to engage with your customers and prospective target audience than using on-time conversational tools?
The Shopify chat app is also a viable customer support solution. It will appear on all the pages of your online store making it easy for the customers to chat with the executives and get the help they need.
With the help of Shopify chat, visitors will get the answers to their questions real quick and that will enhance their user experience and will help you to drive more sales.
Table of Contents
What are the benefits of an on-time conversation app such as Shopify Chat?
- Easy to use
- Visitors turned into customers
- Quick response from the support team
- Appears on all pages of the store
- Great customer experience
- A most satisfying way to communicate
- Get the update on the product ordered
What does Shopify Chat do?
- Increases conversions
A live chat app can increase the conversion rates of the store by reducing customer uncertainty.
A recent study has found that customers convert more when they chat with the executives in the app. live chat is so effective because real-time conversations help the customers to understand more about the products that the business deals in and thus, they will trust more.
- Helps you optimize your store for more sales
When a customer asks you something or shares an unpleasant experience with you, you will provide them with a solution and solve their query. When customers give you feedback, no matter good or bad, consider it as a gift.
Live chat is a platform to receive feedback from any page of your store so you can provide solutions to them in real time. When you hear the same problem more than once, you can find the root cause of the problem and take action immediately. This way you will be able to optimize your store and increase its sales.
- The connection between customers and business
Live chat is a connection between customers and businesses that ultimately helps in increasing the sales of the business. With chat and messaging, you are in direct contact with your customers which builds a strong connection between you two.
With Shopify chat, you are able to blend the best, one-on-one conversations with the efficiency and convenience of managing all your chats.
Why wait anymore?
Update your Shopify store to the latest version and get the Shopify Chat app which will help you more than you can imagine. Shopify chat will boost your sales and build strong relationships with your customers. Overall, it’s a pretty good deal.
Metizsoft Solutions is a Shopify store development company having Certified Shopify Experts. For any additional details, get in touch with us!
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