When you’re running an online business, technical/website issues could become a huge distraction. And, whether you like it or not, it’s going to happen to you at some point, now or in the future.
Therefore, having an expert support team which is available at any given time is important to make sure you’re not losing any customers.
Now, there are many eCommerce website builders out in the market with great tutorial resources and community forums. In fact, they’ve screenshots to walk you through how to get things up all by yourself.
But, as we said, the support team is essential – especially when it’s a business.
You don’t want your prospect to move on to your competitor’s’ store just because of small technical setbacks, right?
Shopify, which is known to be one of the best eCommerce builders in the world, provides a solid support team 24 hours a day. You can reach them at any given time either through phone, live chat, or email.
In fact, the support, commitment, and always being there when you need help from Shopify support team is unrivaled in this industry.
Moreover, the last thing you want to happen is your website faces some technical breakdown at 3 AM on Sunday where you can’t find any help.
But, if you’re using Shopify, you’re just one phone call, email, or an online message away from the support team.
However, if you would love to confirm their support feedback, you can check out their Shopify Happiness Report page.
This report will display the last 100 ratings they received from their customers.
Shopify Happiness report will give you the power to reward with the happy smiley face and reprimand with the sad smiley face for the support services. Isn’t that awesome?