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AI Excellence

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Email: hello@metizsoft.com

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Now Developing Faster with AI

AI-Powered Receptionist Drives Smarter
Lead Capture

Client

In-House

Platforms

AI & Machine Learning

Integrations

Custom APIs, speech-to-text, and routing

Services

Dedicated AI Team, Tech Consultants

Industry

AI

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Project Overview

When a fast-growing service business begins to miss customer calls, they lose trust, leads, and revenue. Many businesses in various sectors face this challenge. With phones ringing 24 hours a day and staff juggling reception duties, appointments fell by the wayside. This is where they seek a smarter way to handle inbound calls, one that doesn’t rely on human availability. Metizsoft’s AI Voice Receptionist stepped in as the new front-line responder, a virtual receptionist that never sleeps.

How the AI-powered Receptionist Works?

The caller responds naturally. The AI understands what they are saying and the language they are using. It then checks available slots, food, or cuisine, and confirms the booking in real time. A confirmation text goes out instantly. No staff involvement. No waiting.

We also trained our multilingual AI receptionists to ask gentle clarifying questions like, “Sorry, could you repeat your name?” or “Please confirm your name spelling and right email ID address.” This makes things much clearer with no corent left to foster seamless customer service.

Incoming Call

Twilio voice routes the call to the AI receptionist. It follows a strict speech-to-text method for smooth human-AI conversation.

Speech Recognition & Intent Detection

The system understands natural speech, “I need to book a product development meeting,” or “I want to book a table for five," or "I want to order double cheese pizza."

Response Handling

The AI responds conversationally, using predefined yet adaptive conversation flows.

Action Trigger

If it’s a booking, it checks availability via APIs, books the slot, and logs the details in the CRM.

CRM Sync

Caller details, appointment data, and call summaries are stored automatically, with no manual data entry.

Follow-Up Automation

The client receives internal alerts in their CRM dashboard instantly. Based on that, they future-proof the following events.

95k

fewer missed calls

40%

Cost-saving on Front-end operation

85%

Automate of receptionist
tasks

Challenges We Face and How We Overcome Them

ou know how the manual process goes. The phone rings; the receptionist is already attending to a client/customer. Consequently, another call waits, and by the time someone picks up, the caller’s gone. Now, multiply that by 50–100 calls a day, and you’re looking at too many missed calls during peak hours and after closing time. This Manual appointment booking often led to double entries or forgotten updates.

Our AI voice receptionists built on Twilio Voice, powered by custom APIs, and seamlessly integrated with the client’s CRM, transforming how you manage calls, bookings, and leads.

Stop missing calls and start converting leads! Request a demo and see how a smart AI voice receptionist can elevate your customer experience.

Final Thoughts

Metizsoft’s AI Voice Receptionist changed the way businesses like yours schedule appointments, book rooms and dine, or order your favourite food for home delivery. You no longer have to be tied to desk hours or deal with staffing limits. You will have a virtual receptionist that’s reliable, cost-effective, and always available. It benefits you by giving you more appointments, more leads, and happier customers. In the era of AI and automation, you have the upper hand in turning every missed call into a potential lead via this smartphone receptionist.

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